Did you encounter a problem during your trip? We're sorry about that.
If your train has been cancelled, you are entitled to a 100% refund of the ticket price.
If your train was delayed on arrival, you are entitled to compensation of 25% of the ticket amount (for a delay of 30 minutes to 1 hour 59 minutes) or 50% of the ticket amount (for a delay of more than 2 hours ).
How to get your refund? :
  • You have booked a Single or Return trip on the Paris-Lyon-Chambéry-Bardonecchia, Turin, Milan line and paid by Bank Card via the Trenitalia channels (www.trenitalia.com, Trenitalia mobile app, Trenitalia Boutiques or automatic terminals in station) ?
You have the option of proceeding with your compensation yourself.
Here are the steps to follow :
In the event of a delay, you can make your request 24 hours after the arrival of the train.
1. Go to our site
2. Go to «MY BOOKINGS» or «MY TRIPS»
3. Enter your PNR number and email address
4. Click on «MANAGE»
5.Select “ACCESS MY COMMERCIAL CONDITIONS” for a delay of more than 30 minutes
   Select “100% REFUND” if your train has been canceled
6. Validate your compensation.
  • For all other cases (reservation via a distribution partner, reservation of a journey with connections, reservation in cash)
    Please fill out the form below.
If you have several reservations with different PNR references, please make a request per PNR.
Please note that sending this form does not automatically give rise to compensation. For more information on the procedure or your rights, click here.
The information provided will be treated confidentially and will not be disclosed to third parties.

What is the subject of your request?

Your personal information

About your purchase

If you have booked on another website (Trainline, Loco2...), please select no and give us your banking information.

About your travel

(PNR : 6 characters code ending with 5 or N)
10-character reference containing only numbers
If you did not book through trenitalia.com website, please upload your tickets.
Authorized formats: pdf, txt, doc, docx. Max file: 5Mb
Authorized formats: pdf, txt, doc, docx. Max file: 5Mb
Authorized formats: pdf, txt, doc, docx. Max file: 5Mb
Authorized formats: pdf, txt, doc, docx. Max file: 5Mb

Bank details*

You did not book through trenitalia.com, the associated refund will be sent:
Learn more about PayPal

PayPal est un service de paiement en ligne qui permet de payer des achats, de recevoir des paiements, ou d'envoyer et de recevoir de l'argent. Si vous ne possédez pas de compte PayPal, vous pouvez en ouvrir un. L'ouverture du compte est simple et gratuite. Dès que vous recevez un paiement, il s'ajoute à votre solde PayPal. Ce solde peut être transféré sur votre compte bancaire ou utilisé pour effectuer des paiements en ligne. Quand un paiement est envoyé, vous recevez une notification par email vous en informant. Pour en savoir plus, www.PayPal.com.

Authorized formats: pdf, txt, doc, docx. Max file: 5Mb
Please check highlighted fields
Please check the box below to prove that you are not a robot.

The information provided above will be used by Trenitalia France (controller) only for the purpose of responding to your request. Data followed by an (*) are mandatory. Otherwise, you will not be able to validly submit your request to us. For more details on the management of your data and your rights, please consult our Personal Data Protection Policy